Aapla Nagarsevak

Policies

PRIVACY POLICY – Aapla Nagarsevak

1. Introduction

At Aapla Nagarsevak, your privacy is of utmost importance. This Privacy Policy describes how we collect, use, share, and protect personal data when you access our website or use our digital marketing, WhatsApp Business API, or RCS messaging services.

We are committed to compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Meta’s Business Policy.

2. Information We Collect

We may collect the following categories of information:

A. User Information:

  • Name, business name, email, phone number, address, and billing details.

B. Device Information:

  • IP address, browser type, operating system, and device identifiers.

C. Cookies and Tracking Data:

  • Cookies, analytics data, and session identifiers to improve user experience.

D. Message Data:

  • WhatsApp or RCS message templates, delivery reports, metadata, and interaction logs.

We do not read message content unless required for troubleshooting or compliance review.

3. Purpose of Data Collection

We collect and process data for the following purposes:

  • To provide and improve our digital marketing and communication services.
  • To facilitate WhatsApp and RCS messaging on behalf of clients.
  • To manage billing, subscriptions, and customer support.
  • To comply with Meta and RCS partner verification standards.
  • To ensure compliance with applicable laws and prevent abuse.

4. Consent for WhatsApp & RCS Data Processing

By using our WhatsApp or RCS messaging features, you consent to:

  • Data sharing with Meta Platforms, WhatsApp LLC, and telecom operators for message delivery.
  • Storage of message metadata (timestamps, sender IDs, etc.) for service functionality.
  • Review of templates or campaigns by Meta or telecom partners for policy compliance.

5. Legal Basis for Processing

We process personal data based on:

  • Consent – when you opt-in or register.
  • Contractual necessity – to deliver the services you request.
  • Legal compliance – to meet obligations under Indian law.
  • Legitimate interest – to enhance service performance and security.

6. How We Use Collected Data

We use your data to:

  • Register and authenticate users.
  • Deliver WhatsApp and RCS business communications.
  • Personalize service recommendations.
  • Send administrative or promotional messages.
  • Monitor service performance and prevent misuse.

We do not sell or rent personal data to third parties.

7. Data Retention & Deletion

We retain data only for as long as necessary to fulfill the purpose for which it was collected.

Upon account termination or written request, we will delete or anonymize your data within 30 days, except where retention is required by law or regulatory authority.

8. Data Sharing with Third Parties

We may share limited data with:

  • Meta (WhatsApp LLC) – for message delivery, template review, and verification.
  • Telecom Operators & RCS Partners – for routing and compliance validation.
  • Google Cloud or hosting providers – for secure data processing.
  • Government authorities – when legally required.

All third parties are contractually bound to maintain confidentiality and security.

9. Security Measures & Encryption

We implement industry-standard safeguards including:

  • End-to-end encryption for WhatsApp communications.
  • Secure HTTPS transmission and encrypted data storage.
  • Regular security audits and access control.

While we take all reasonable measures, no system is completely secure, and users share data at their own risk.

10. Cookies & Tracking Technologies

We use cookies and analytics tools to:

  • Remember user preferences.
  • Analyze website traffic and performance.
  • Improve service functionality.

You can manage or disable cookies through your browser settings, but this may limit some features.

11. Data Transfer & Storage (India-based)

All personal data collected is stored and processed on servers located within India unless required otherwise for integration with Meta or telecom networks.

If data is transferred internationally (e.g., to Meta servers), it is done under lawful safeguards ensuring adequate data protection.

12. User Rights

Under Indian privacy law, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent for data processing.
  • Lodge complaints regarding misuse of data.

Requests may be submitted to technoprimesolutions1@gmail.com and will be addressed within 30 days.

13. Policy for Children

Our Services are intended for business and professional users above 18 years of age. We do not knowingly collect or process data from minors.

14. Updates to Privacy Policy

Aapla Nagarsevak reserves the right to update or modify this Privacy Policy at any time.

Changes will be posted on our website with an updated effective date. Continued use of the Services after such changes implies acceptance.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be resolved exclusively in the courts of Mumbai, Maharashtra.

16. Contact Information

For privacy-related queries, complaints, or data access requests, please contact:

Aapla Nagarsevak
Shop No.10, Maratha CHS, Currey Rd, Bridge Lower Parel, S. B. Pawar Marg, Mumbai, Maharashtra – 400013
📧 technoprimesolutions1@gmail.com
📞 +91 84216 82906